Legal market
Client service and profit concentration
BTI Consulting's 2026 Client Service A-Team research reports that only 5% of law firms generate 40% of profits, and links that concentration to client service as rated by legal decision makers at organizations with $700 million or more in revenue.
For attorneys considering a book, the takeaway from Big Impact Books is modest and specific: clients reward the advisers they trust. A book is one way to show, at length and in your own words, how you think about their problems. Read BTI's report